Privacy Policy
Pillar House Co. — Privacy Policy
Last updated: October 2025
Thank you for visiting Pillar House Co. (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our website, social media, or place an order.
1. Information We Collect
We only collect the information we need to fulfill your order and communicate with you. This may include:
Name
Email address
Phone number
Billing and delivery address
Payment method details (via secure third-party processors like Venmo, Zelle, or Square)
Order details and preferences
We do not collect or store your full payment information on our servers. Payments are processed securely through trusted third-party services.
2. How We Use Your Information
We use your information only for the following purposes:
To process and complete your orders
To contact you about your order or pickup
To send order confirmations or updates
To respond to questions or customer service requests
To share updates about future presales, events, or special offers (only if you’ve opted in)
We never sell, rent, or trade your personal information with anyone.
3. Data Security
We take reasonable measures to protect your personal data from unauthorized access, loss, misuse, or alteration.
Your payment information is processed through secure, encrypted systems provided by Zelle, Venmo, and/or Square — we never store your payment details.
4. Cookies & Website Analytics
Our website may use basic cookies or analytics tools (like Google Analytics or Squarespace site data) to help us understand website traffic and improve your browsing experience.
Cookies don’t collect personally identifying information unless you choose to share it (for example, by submitting an order form or signing up for updates).
You can disable cookies in your browser settings if you prefer.
5. Third-Party Services
We may link to or use third-party platforms such as:
Payment processors (Venmo, Zelle, Square)
Social media platforms (Instagram, Facebook)
Website hosting providers
Each of these services has its own privacy policy and may collect data independently. We encourage you to review their policies before using them.
6. Your Rights
You may:
Request to see what personal information we have on file
Ask us to correct or delete your information
Opt out of future marketing messages at any time
To make any of these requests, contact us at:
📧 jennifer@pillarhouseco.com
7. Children’s Privacy
Our website and products are intended for general audiences. We do not knowingly collect personal information from children under 13. If you believe we may have inadvertently collected such data, please contact us so we can remove it.
8. Policy Updates
We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will always be posted here with a new “last updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
📧 jennifer@pillarhouseco.com
📍 Round Rock, Texas